Shipping
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We do our very best to ensure that we ship as fast as possible after your order is placed. Please be aware that potential delays due to high volume of orders or postal service problems can occur and are outside of our control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $4.95 flat rate shipping to customers within the continental US.
You may choose to have your shipping expedited at checkout
|
Shipping option |
Estimated delivery time |
Price |
|
Standard Shipping |
2 to 5 business days |
$4.95 |
|
Expedited Shipping |
1 to 3 business days |
$9.95 |
In-store pickup
You can skip the shipping fees with free local pickup within our city limits. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are from 8 am until 8 pm 7 days per week. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries: Canada, United Kingdom and Australia.
Shipping charges for your order will be calculated and displayed at checkout.
Be advised that shipping times can vary greatly depending on the destination. Please see estimated delivery times in the table below.
|
Shipping option |
Estimated delivery time |
Price |
|
First-Class Package International Service |
Varies by destination |
$14.99 |
|
Priority Mail International |
|
$29.95 |
|
|
|
|
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Oak Barrel Trading is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at oakbarreltrading@gmail.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
Check our Returns Policy page here: https://oakbarreltrading.com/pages/refund-policy
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping cost.
In the event that your order arrives damaged in any way, please email us as soon as possible at the link below, with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at oakbarreltrading@gmail.com